Oversee daily service and repair activities
Ensure smooth workflow and timely job completion
Allocate work efficiently among technicians
Supervise technicians, mechanics, and support staff
Monitor productivity and efficiency of the team
Provide guidance, training, and technical support when needed
Ensure all repairs and services meet company and manufacturer standards
Conduct final inspection of completed vehicles
Minimize repeat repairs and ensure first-time-right service
Coordinate with service advisors to understand customer concerns
Ensure issues are resolved properly and on time
Handle escalations and difficult customer situations
rack progress of vehicles through job cards
Ensure proper documentation of work done and parts used
Verify accuracy before vehicle delivery
Ensure availability of required spare parts for ongoing jobs
Monitor turnaround time (TAT) for each vehicle
Improve workshop efficiency and reduce idle time
Assist technicians in diagnosing complex issues
Stay updated on new vehicle technologies and repair methods
Guide team in handling advanced or critical repairs
Prepare reports on workshop performance and productivity
Track KPIs such as service efficiency, repeat jobs, and customer feedback